Reference

ayutogel Privacy Policy for Your Account

The ayutogel Privacy Policy explains how we collect, use and protect details connected with your account, including phone verification and wallet activity through DANA, OVO, GoPay and QRIS.

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REQUEST ROUTES

Support for Privacy Policy Requests

A clear support route helps when you want to ask about a record, correct an account detail or understand a wallet reference. Sign in first when possible, then use the account help path so we can match your request with the right profile. Include the relevant date and payment rail, but never send your password or wallet PIN.

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Account details

Use the account help path to ask for a correction to your name, phone number or verification record. We may ask for account checks before changing details linked to access.

Wallet reference

For a DANA, OVO, GoPay or QRIS question, include the transaction reference and approximate time. We use those details to locate the matching record without requesting your wallet PIN.

Privacy request

Ask through the same support route when you need a copy, deletion request or explanation about stored details. We may confirm account ownership before responding to protect your profile.

HANDLING DETAILS

What We Do With Account Data

Our privacy process follows the account journey rather than collecting unrelated details. We use sign-in, device and payment records to keep the correct profile connected to activity, check unusual access and resolve…

Collected details

We may receive your phone number, account identifiers, device type, browser signals, sign-in times and payment references. These details help connect requests to your account and keep records accurate.

Cookie use

Essential cookies support sign-in, session continuity and security checks. Browser controls can restrict optional cookies, although changing them may affect remembered settings or account access steps.

Account security

Phone verification helps confirm access before account details are used. We may compare device and sign-in signals when activity appears unusual, then ask for an account check.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references can be retained for reconciliation, receipt checks and wallet-status questions. We do not ask for wallet PINs.

Retention period

We keep account and transaction records only as long as needed for account service, security checks, dispute handling and applicable legal duties. Older records are removed or restricted.

Changing details

You can ask us to correct account details or explain how a record is used through support. We verify ownership first, especially when the request affects phone access.

Privacy Policy Questions About ayutogel

These Privacy Policy answers focus on the account questions you are most likely to have before opening an account or checking a wallet record. We keep each answer tied to a practical action, from phone verification to cookie settings and requests for access or correction.

The ayutogel Privacy Policy covers account details, phone verification, device signals, cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

We use your phone number to create and verify the account, support sign-in checks and connect privacy requests with the correct profile. We do not need your wallet PIN for this process.

Yes. The Privacy Policy covers DANA and QRIS references, along with OVO, GoPay, bank transfer and virtual account records, when they are needed for reconciliation, receipt checks or account support.

You can ask through the account help path for a copy or explanation of stored account details. We may verify ownership first, particularly when the request concerns phone access or payment history.

Send a correction request through support with the affected account detail and a short explanation. We check ownership before making changes, so another person cannot alter your phone or verification record.

Cookies help maintain your mobile sign-in, session and security checks. You can adjust optional cookie settings in your browser, but restricting essential cookies may interrupt the account access path.

This Privacy Policy is written for Indonesia and applies where local law permits. Your access depends on local law, and the current policy wording remains available on the ayutogel site.

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